When including patrons with disabilities, staff may be responsible for any or all of the following:
- Good customer service. Welcoming and working with patrons of all abilities.
- Assessing or documenting the needs and requests of the patron with a disability.
- Willingness to be flexible and open about the inclusion of people with disabilities.
- Assisting the customer with the establishment of goals, an inclusion plan, or modifications if necessary.
- Keeping in communication with your supervisor as to how the program is going.
- Talking with other participants and helping the patron establish relationships.
- Reporting to your supervisor any concerns of the staff or other participants (in case additional training needs to take place).
- Providing for the needs of the customer, i.e. physically helping the patron, re-directing undesired behaviors, helping other participants understand the best way to communicate with patron, explaining directions or process in a way they understand, and making modifications for successful participation.
- When program is complete, discussing with supervisor about how he or she felt it went.
- Discussing any further details with supervisor.